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How We Protect Your Account and Payment Information

When you open an account with us, your personal details and payment information stay secure from the moment you deposit via DANA, OVO, GoPay or QRIS through to…

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jarum 77 How We Protect Your Account and Payment Information
REACH OUT ANYTIME

How to Contact Us About Your Privacy

You can request access to your data, ask for corrections, or raise privacy concerns through our support team. We respond to data requests within five business days, and your withdrawal history or account details are available in your account dashboard at any time. Send privacy questions to our support channel and reference this policy so we route your request directly to our data team.

Team online

Live Support Chat

Open your account and use the chat icon in the bottom-right corner of the lobby. Our team responds during operating hours to answer privacy questions and help you access your data.

Email Request

Send a privacy inquiry to our support inbox with your account email. Include your jarum 77 username so we can locate your record and respond within five business days.

Account Dashboard

Log into your account and view your deposit history, withdrawal records and personal details under Account Settings. Update your contact information anytime from the Profile section.

SECURITY AND TRANSPARENCY

How We Keep Your Data Safe and Give You Control

Your account information is encrypted using industry-standard protocols the moment you enter it on our platform.

Data Encryption

All information sent between your device and our platform is encrypted. Payment details are tokenised so we never store unencrypted card or bank account numbers on our systems.

Cookie Management

We use cookies to keep you logged in and to track how you use the lobby so we can improve your experience. Disable non-essential cookies anytime through your browser preferences without losing account access.

Withdrawal Verification

Every withdrawal request is verified using your registered email and phone number to confirm it's really you. This step prevents unauthorised withdrawals and ensures your winnings reach your verified payment method.

Data Retention

We keep your account data while your account is active and for the period required by local law after you close it. Deposit and withdrawal records are retained for transaction reconciliation and audit purposes.

Third-Party Access

Your data is shared only with payment processors, anti-fraud vendors and our compliance team where necessary to complete transactions or meet legal requirements. We do not sell your information to marketers or brokers.

Your Data Rights

You can request access to your data, ask us to correct inaccuracies, or request deletion where local law permits. Contact support with your account email and we'll action your request within five business days.

Privacy Questions Players Ask

Read answers to the questions we hear most about how we handle your account information, payment details and personal data.

Yes. Log into your account and go to Account Settings to view your name, email, phone number and linked payment methods. To download a complete record of all data we hold, including deposit history and device logs, contact our support team with your account email. We'll send your full data export within five business days.

We retain your payment records (deposit and withdrawal history) for the period required by local law to reconcile transactions and resolve disputes. Your banking details are not stored after a successful withdrawal completes. Account activity logs are kept for twelve months after withdrawal to support verification if you dispute a transaction.

All four payment methods are processed through encrypted gateways that comply with local banking standards. Your full payment details are never stored on our servers; instead, we receive a token confirming the transaction. Only your transaction record and last four digits appear in your account history.

Your account data is retained for the period required by local law after closure to comply with financial reporting obligations and resolve any disputes. Your payment methods are de-linked and your personal details are flagged as inactive. You can request permanent deletion where local law permits by contacting support with your account email.

We use cookies to keep you logged in, remember your preferences and improve our lobby. You can disable non-essential cookies anytime in your browser settings without losing your account access. If you disable login cookies, you'll need to enter your credentials each time you return.

Use live chat from your account dashboard, send an email to support with your account details, or navigate to your Account Settings to update your name, email or phone number immediately. For data requests or privacy concerns, include 'privacy request' in your support message so we route it to our data protection team.

We share your data only with payment processors who handle your DANA, OVO, GoPay or QRIS transaction, and with anti-fraud vendors who verify your account. We do not sell or rent your personal information to marketers, advertisers or brokers. Third parties sign data protection agreements and can only use your information to complete transactions or meet legal requirements where local law permits.

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